About Me

Serge is a practitioner, trainer and academic working in conflict resolution and peacebuilding. Originally from Germany, Serge worked as a civil law lawyer before developing his conflict resolution practice. He has completed an LLM degree in Dispute Management Law and a PhD in Social Science, both from the University of Queensland. 

At university Serge teaches academic courses in Mediation, Negotiation and Theories of Conflict Resolution. 

Serge is an experienced facilitator, conflict resolution trainer and assessor, as well as a nationally accredited mediator under the National Mediator Accreditation System (NMAS). Serge conducts workshops for understanding conflict, negotiation & mediation skills, group facilitation, intercultural conflict resolution and leadership and teamwork. He also facilitates dialogue and strategic planning workshops. Serge has mediated workplace disputes and community conflicts and has worked with a variety of clients, including local and state government, businesses, primary and secondary schools and community groups. He regularly trains mediators and conciliators from a number of Queensland government agencies and councils.

Serge’s facilitation methods focus on building relationships across difference, managing uncertainty and understanding complexity. He uses methods like Creative Dialogue & Design (CDD), World Café Conversations, Open Space Technology, Appreciative Inquiry, Narrative Practice, Action Research and other innovative facilitation and analysis methods.

Internationally Serge has worked on conflict resolution, peacebuilding and development issues with people from the Philippines, Vanuatu, Papua New Guinea, Solomon Islands, South and South-East Asia and with participants from various African countries. In 2011 he designed the intercultural Community Café Dialogue process for the award-winning Diverse Brisbane Project. Currently he is working with local communities in the Panguna mine area of central Bougainville.

Serge is a managing director of the Brisbane based not-for-profit organisation Peace and Conflict Studies Institute Australia (PaCSIA).

© Serge Loode 2015